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Secure account assistance.

Find solutions to your secure account questions!

The tabs listed below have been organized to make it easy for you to find solutions for errors encountered while accessing your secure account.

Log In Process

How to Log in

  • Click the ‘Log in’ button on the right hand side of our homepage
  • Enter the User ID you created during the registration process
  • Enter your password
  • Click the Log in button

Registration Process

Group Leaders and Agents

If you are a group leader or agent, please contact us at for assistance.

Password requirements

Passwords are case sensitive and must contain 9 to 20 characters with at least:

  • 2 upper case letters
  • 2 lower case letters
  • 2 numbers
  • 2 of the following special characters: $ # & _ - %
  • Password cannot be repeated in the last 24 versions
  • Password cannot contain dictionary words
  • Password cannot contain user's first name or last name

Forgot password question

This question will be asked in the event you need to recover your password. Please select a question that is sufficiently unique and memorable to enhance the security of future communications. It will be sent to the email listed in this form.