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Secure account assistance.

Find solutions to your secure account questions!

The tabs listed below have been organized to make it easy for you to find solutions for errors encountered while accessing your secure account.

Log In Process

How to Log in

  • Click the ‘Log in’ button on the right hand side of our homepage
  • Enter the User ID you created during the registration process
  • Enter your password
  • Click the Log in button

Registration Process


If you are a provider, please contact us at to start the registration process.

Group Leaders and Agents

If you are a group leader or agent; please contact us at


Customers can follow the instructions below to register their account information. If you haven’t used your login in more than 11 months, your account may have expired. You may re-register using this process. If you’ve forgotten your password, click to go to our password screen. For all other questions, please contact us at

  • Click the ‘Register’ button on the right hand side of the customer homepage.
    • The link will take you to the registration page.
  • Create a user name and password.
    • Using the information provided on your new ID card, enter your information, and select a user name and easy-to-remember password.
  • Access your account!

Password requirements

Passwords are case sensitive and must contain 9 to 20 characters with at least:

  • 1 letter
  • 1 number
  • 1 of the following special characters:
    $ # & _ - %

Forgot password question

This question will be asked in the event you need to recover your password. Please select a question that is sufficiently unique and memorable to enhance the security of future communications. It will be sent to the email listed in this form.